Verify paid access when home listings return "unauthorized"
Three reviewers, on both stores and across ten months, report that a paid subscription did not open the screens they expected. The most recent one names the message on the screen. Whether this is one fault, three unrelated account states, or a mix of the two is not observable from outside the product, so this draft is the check rather than the conclusion.
Pull the subscription and entitlement state for these three accounts at the dates below, on both stores, and compare what the plan should grant against what the account was granted at that moment.
“I paid for a subscription and the app will not let me look up home listings! It says unauthorized no matter what I do”
“none of the premium features that i tried accessing, are becoming available after paying the monthly subscription cost.”
“I paid for premium and 2 days later it says I need to pay for premium again.”
“We reviewed your account and followed up with you directly, and our team responded within hours to assist.”
The reply says the account was reviewed. It does not say what was found, so the report stays open here.
None of them reproduced.
- Purchase made on one store, then signed in on the other with the same account.
- Entitlement resolved while the device is offline, then reconnecting.
- Renewal inside a billing-retry grace period, which both stores treat as still subscribed.
2 more
- A refund issued by the store, where access should drop and should not look like a failure.
- An account created with a store sign-in on one platform and with an email address on the other.
Any one of them ends the check.
- The refusal is reproduced on a test account and the entitlement source that returned it is named.
- Or the three accounts are shown to have been inactive on those dates, which turns this into a question about the message rather than about access.
- Or the records are inconclusive, and the open question is recorded: which entitlement source was consulted at the moment the refusal was returned.
Closes, or links to an existing ticket, if the three purchase records show the subscription inactive on the review dates, or if a known incident already covers this message on those dates.
View as Jira API body
{
"fields": {
"project": {
"key": "RVD"
},
"summary": "Verify paid access when home listings return \"unauthorized\"",
...